Help Center

Frequently Asked Questions

Ordering & Shipping

How long will it take for my order to ship?

How long will it take for delivery?

I need my order by a specific date. Can I expedite the delivery?

How do I request changes to my order (or update my shipping address)?

How do I add an item to an order I already placed (that hasn't shipped yet)?

I did not receive an order or shipping confirmation email. Did my order actually go through?

My shipment's tracking results show it was delivered but I did not receive my package. What should I do?

My order has not arrived yet. What should I do?

My order is actually a gift for someone else. What are my options?

Returns // Exchanges // Cancellations

Can I return an item I ordered?

How do I request an exchange?

How do I cancel an order (or part of an order)?


What forms of payment do you accept?

Do you accept checks?

I have a special promo code — where do I enter this promo / discount code?

Ordering Pet Collars

Where are your products made?

What collar size options are available?

What should I do if my pet is in between sizes?

Can I customize my pet collar length?

Is the length of the collar adjustable?

What is the width of your collars? Can I change the collar width?

How do I measure my pet's neck?

What are your collars made of?

What is the difference between Breakaway vs. Non-Breakaway buckle clasps?

I prefer a Breakaway collar for my cat. Can I order your collars with Breakaway ("Safety") buckle clasps?

I prefer a NON-Breakway buckle clasp instead. Can I order my collar with this type of clasp?

Do you offer an option to upgrade the plastic buckle to a metal version (gold/silver)?

Can I get a metal buckle upgrade in a Breakaway version?

Can I customize the hardware?

What does the Hardware Color dropdown menu refer to (on any collar page)?

I DO want a bell on my collar. Is it included?

I do NOT want a bell on my collar. Can you remove or omit the bell?

Do you offer embroidery for your collars?

Do you do custom orders at all?

Are your cat / dog collars compatible with Airtags?

Ordering Pet I.D. Tags

What I.D. tag styles are available?

Which collar styles will fit the slide / slider tag option?

What are the engraving guidelines (i.e. how much text can I fit)?

What fonts do you offer?

What are your I.D. tags made of?

I would like to order a slide I.D. tag. Can I remove it and put it on other collars later?

Bow Ties, Bandanas, Flower Corsages & Accessories

How large are the bow ties?

How large are the bandanas?

How large are the flower corsages?

How do you attach the bow tie, flower or bandana to a collar?

Do you have other jingle bell designs (other than the ones that come with the collars)?

Do you have charms that I can add to my collars?

AirTag Holders For Pet Collars

What Is An AirTag?

How does it work?

What is the tracking range for AirTags?

How big is an AirTag and what does it weigh?

What is required to use an AirTag?

Cleaning / Washing Tips

Washing Instructions for Pet Collars

Washing Instructions for Bow Ties, Flowers & Bandanas

Pet Photos

Got a pet photo or video you want to share?

Stay In Touch

Sizing & Hardware Options

Standard Collar Sizes (listed in inches)

The numbers listed below represent the shortest & longest adjustable length range for the neck size options we offer. We strongly recommend measuring your pet's neck before ordering, if this is your first time. Tip: A simple piece of string or ribbon (or equivalent flexible household item) can be used to assess the collar length your pet needs -- then measure the amount of string you used, laid out flat alongside a straight ruler. Often, customers may not realize their pet is smaller (or larger) than average prior to measuring!

If your pet is in-between sizes, select the closest size from the dropdown menu, but be sure to provide your pet's exact neck size measurements in the "Special Instructions" message box (on the Cart page before checkout) so that our seamstresses can make any necessary custom sizing adjustments to ensure an optimal fit for your pet. We'll take care of it as long as you give us the measurements!

Kitten 6-10" (inches) Fits small cats
Adult Cat 8-13" (inches) Fits average-sized & larger cats
XL Cat 12-16" (inches) Fits extra large, big cats
Tiny Dog 6-10" (inches) Fits very small pups (measure to be sure)
Mini Dog 8-13" (inches) Fits Chihuahuas, Yorkies, toy breeds
Small Dog 12-16" (inches) Fits Beagles, Jack Russell Terriers, Pugs

A Note About Adding "Slide" Tags to Collars: If ordering a personalized slide tag name plate to be put on your collar, the length of the tag will reduce the maximum length of the collar by 1.5 inches. If your pet's neck size is very close to the maximum of a certain size range and you plan to get a slide tag with the collar - to avoid any fit issues, we recommend ordering the next size up, or adding a note in the "Order Notes" box (located on the Cart page before checkout) to let us know your pet's exact neck size so our studio can make any necessary adjustments as needed.


Collar Terminology & Options

"Size" refers to the collar's adjustable length (in inches).Note: The standard width of our collars is 1/2", regardless of the size option / length you select. To see a quick demo on how to adjust the size of your pet collar and achieve an optimal fit, watch the video below.


"Buckle Type" refers to the black or white standard plastic side-release clasp shown in all collar product photos in our store. On every collar product page, you will be given the option to select whether you prefer a "Breakaway" or "Non-Breakaway" plastic buckle clasp. Both types look the same as what you see in the photos — the difference has to do with the internal pronged mechanism, which makes them function differently. See the illustration below to compare the visual differences. Please Note: The details regarding the differences shown below will apply whether it's pertaining to a white or black buckle clasp:

The functional differences are as follows:

"Hardware" accent color refers to the various standard metal components that are part of the pet collar— i.e. the collar length adjuster, the round split ring for cat collars (or D-ring for dog collars), and the included removable bell. Note: The hardware color choices do NOT apply to the plastic buckle clasp - the buckle will always be plastic (unless you specifically order a metal buckle upgrade to go with your collar).