For questions about orders & product info — including sizing, shipping & policies, please fill out the contact form. We'll get back to you shortly!
Got a custom order request? We are flexible and will do our best to accommodate your needs. Usually, if it's a matter of mixing and matching existing materials seen in our shop, we can do it. Please fill out the form with details on what you'd like and we'll be in touch soon.
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For wholesale inquiries, please check out our Wholesale page.
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Made By Cleo®
4611 Bee Caves Rd, Suite 104
Austin, TX 78746
The numbers listed below represent the shortest & longest adjustable length range for the neck size options we offer. We strongly recommend measuring your pet's neck before ordering, if this is your first time. Tip: A simple piece of string or ribbon (or equivalent flexible household item) can be used to assess the collar length your pet needs -- then measure the amount of string you used, laid out flat alongside a straight ruler. Often, customers may not realize their pet is smaller (or larger) than average prior to measuring!
If your pet is in-between sizes, select the closest size from the dropdown menu, but be sure to provide your pet's exact neck size measurements in the "Special Instructions" message box (on the Cart page before checkout) so that our seamstresses can make any necessary custom sizing adjustments to ensure an optimal fit for your pet. We'll take care of it as long as you give us the measurements!
|Kitten||6-10" (inches)||Fits small cats|
|Adult Cat||8-13" (inches)||Fits average-sized & larger cats|
|XL Cat||12-16" (inches)||Fits extra large, big cats|
|Tiny Dog||6-10" (inches)||Fits very small pups (measure to be sure)|
|Mini Dog||8-13" (inches)||Fits Chihuahuas, Yorkies, toy breeds|
|Small Dog||12-16" (inches)||Fits Beagles, Jack Russell Terriers, Pugs|
A Note About Adding "Slide" Tags to Collars: If ordering a personalized slide tag name plate to be put on your collar, the length of the tag will reduce the maximum length of the collar by 1.5 inches. If your pet's neck size is very close to the maximum of a certain size range and you plan to get a slide tag with the collar - to avoid any fit issues, we recommend ordering the next size up, or adding a note in the "Order Notes" box (located on the Cart page before checkout) to let us know your pet's exact neck size so our studio can make any necessary adjustments as needed.
"Size" refers to the collar's adjustable length (in inches).Note: The standard width of our collars is 1/2", regardless of the size option / length you select. To see a quick demo on how to adjust the size of your pet collar and achieve an optimal fit, watch the video below.
"Buckle Type" refers to the black or white standard plastic side-release clasp shown in all collar product photos in our store. On every collar product page, you will be given the option to select whether you prefer a "Breakaway" or "Non-Breakaway" plastic buckle clasp. Both types look the same as what you see in the photos — the difference has to do with the internal pronged mechanism, which makes them function differently. See the illustration below to compare the visual differences. Please Note: The details regarding the differences shown below will apply whether it's pertaining to a white or black buckle clasp:
The functional differences are as follows:
"Hardware" accent color refers to the various standard metal components that are part of the pet collar— i.e. the collar length adjuster, the round split ring for cat collars (or D-ring for dog collars), and the included removable bell. Note: The hardware color choices do NOT apply to the plastic buckle clasp - the buckle will always be plastic (unless you specifically order a metal buckle upgrade to go with your collar).